Below is a breakdown of what to do if your product needs service or repair. Depending on
product type, you need to follow different steps. All customers have five days from delivery to
register and activate their warranty. Gym Pros will not honor any complimentary or purchased
warranties that have not been registered or registered outside the five-day window.
Product registration link – Click Here
https://www.gympros.com/warranty-order-registration/.
New products have their own limited manufacturer’s warranty (see user manual for more
details). If you purchased a new product, contact the manufacturer for assistance. Gym Pros will
not be responsible for the repair or service of any new products.
WARRANTY TERRITORY
All warranties are only valid within the continental United States of America, excluding Alaska
and Hawaii. We can provide parts to these states. Customers are responsible for shipping fees.
SERVICE TECHNICIAN AVAILABILITY
In some cases, Service Technicians may not be available to customers immediately. Due to the
pandemic, we have seen a decrease in service technicians. Customers will have the option to
wait for a local technician to become available, or they can pay a $100 travel fee to have an
out-of-area technician with availability dispatched.
REPLACEMENT PARTS
Due to the age of the product, parts may no longer be available. Gym Pros will provide a
refurbished, used, or rebuilt part instead of a new one. If a part is no longer available, Gym Pros
is not responsible for replacing the product but will offer alternative options until all options have
been exhausted.
Due to supply chain issues, parts can take up to six to eight months to become available. Gym
Pros will request that the part be sent in for repair if this happens. Electrical components are not
covered under our complimentary warranty but can be offered at wholesale prices. A console
that requires replacement can be sent in for repair. Customers are responsible for shipping
charges on exchanges and repairs, no exceptions.
EQUIPMENT ELIGIBILITY
To be eligible for coverage under this warranty, the product must have been remanufactured,
refurbished, and certified by Gym Pros. The unit must be intended for use in the valid territories
as listed in the TERRITORY section above.
The customer must have purchased an extended warranty through Gym Pros; extended
warranties purchased on new products will take effect after the manufactures warranty has
ended.
Be solely intended for routine, personal/residential use and not for any commercial capacity
(such as business, rental, institutional, educational, or any other non-residential/personal use);
and Not be covered under any additional insurance, warranty, guarantee, or service agreement
providing the same benefits as Gym Pros Warranty.
Accessories or add-on options purchased separately and not essential to the primary function
of the Equipment are not eligible for coverage.
Products damaged by uncontrollable events /acts of god such as tornadoes, floods, tsunamis,
termites or insect damage, bird or rodent damage, rust, rot, mold, thunder, lightning, and power
outages will not be covered.
Commercial cardio equipment will require a dedicated, 20-AMP circuit whenever possible to be
certain of avoiding electrical problems. A “dedicated” circuit means that no other appliances,
lamps, etc. are on that circuit—failure to do so voids any warranty.
The customer must not tamper with or change any factory settings within the console. Any
changes can cause the equipment to overheat and short out sensors.
COVERAGE
● 6 Months Mechanical Moving Parts
● 90 Days Onsite Labor
● 15 Days Consoles and Electronics
*Unless otherwise stated on your invoice.
If your equipment meets the guidelines above, follow the steps below for assistance:
Step 1:
Take pictures and videos of the issue. The more information you can provide to us, the better.
This will allow us to share the information with a local technician, which will enable them to
repair it within the first visit. This is not always the case, but it will allow our support specialist to
assist you better. You must provide images and video to start the service and repair processes.
Pictures and videos can be submitted below or can be emailed to support@gympros.com.
Step 2:
Once the proper documentation has been submitted, please allow 1-4 business days for a
support specialist to contact you. If you have not heard from a support specialist within four
business days, please contact us by phone or email.
Step 3:
A local technician will contact you to schedule an appointment. After the service technician
inspects the product, they will repair the equipment if possible. If they cannot fix the equipment
within the first visit, they will submit a report if they require replacement parts, and we will
contact you with further instructions. Please keep in mind that any tampering or damage to the
equipment will terminate the Gym Pros warranty. Like many products, any tampering with the
factory settings through the console, water damage, and electrical shorts will show through
indicators that will activate within the equipment.
